We offer a complete portfolio of software and hardware maintenance agreements designed to help maximize the productivity of your CMM.
Software Maintenance Agreement (SMA)
Your SMA contract provides the following:
- Unlimited, toll-free software technical support via telephone.
- Continuous maintenance and enhancement of our PC-DMIS software including a minimum of one global update per year. All other SMAs include accessibility to available software maintenance releases.
- Assistance with any problems and/or questions regarding service, special projects, retrofits, training, products, contracts, etc.
CMM Maintenance Agreement (CMA)
Your CMA provides the following:
- Prearranged agreements expediting purchase orders for on-site service.
- ISO 9000 Certified Service.
- National Institute Standards of Technology (NIST) traceable certification and calibration artifacts.
- Factory-trained Field Service Engineers restore your CMM to the original factory specification.
- Preventative Maintenance to reduce downtime and increases machine availability. You receive a detailed PM checklist of the work performed.
- Advance scheduling for your preventive maintenance and annual certification.
- Priority Scheduling of all service.
Click to see a list of available Service Agreement Options.
If you have any questions, please contact Customer Relations at (800) 274-9433 or Contact Us online and a Customer Relations Representitive will contact you directly.